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This page explains what personal information Reor collects through this website, why, and what you can do about it.
Who we are
Reor is run by Rob Lamble, a sole trader trading as Reor, Tauntfield House, South Road, Taunton TA1 3ND. For anything about your data, email info@reor.co.uk or call 01823 242424.
What we collect and why
| What | When | Why | Legal basis |
|---|---|---|---|
| Name, email, phone, and your message | You fill in the contact form, email, call, or WhatsApp us | To reply and, if you want, quote for the work | Steps before a contract, or our legitimate interest in answering enquiries |
| Name, email, and booking details | You book a chat through TidyCal | To hold the appointment and send reminders | Steps before a contract |
| Visit data (pages viewed, rough location, device, how you found us) | You browse the site | To see which pages help people and improve the site | Legitimate interest, using the analytics cookie exemption (see Analytics) |
| Project and billing details | You become a client | To do the work and invoice it | Contract, and legal duties for tax records |
We don’t sell your information, and we don’t use it for advertising.
Analytics
We use Google Analytics to count visits and see which pages people use, so we can make the site more useful. It tells us things like how many people visited, which pages they read, and roughly where they came from. It doesn’t tell us who you are.
Google Analytics sets cookies that last up to two years. Google processes the data for us under its standard terms.
You can turn it off at any time, free, with the button below. We’ll remember your choice on this browser.
Who else handles your data
Only the services that run the site and the business:
- 20i, our web host (UK)
- Google, for analytics
- TidyCal, for bookings
- Our email and business records providers
Some of these may store data outside the UK. Where they do, they use the safeguards UK law requires, such as the UK addendum to standard contract clauses.
How long we keep it
- Enquiries that don’t become work: 12 months, then deleted.
- Client and billing records: six years after the work ends, because tax law requires it.
- Analytics data: 14 months, then Google deletes it.
Your rights
You can ask to see the information we hold about you, correct it, delete it, or object to how we use it. Email info@reor.co.uk and we’ll reply within a month. It’s free.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We’d like the chance to put it right first.
Changes
We’ll update this page if anything changes. Last updated 1 November 2026.